1.2. Clear Cache

After you complete these we recommend closing the browser and resetting your PC\MAC. Also, make sure your browser and Operating System is up to date.

Firefox - Windows

Push Ctrl + Shift + Delete at the same time.

Change the Time range to Everything

Make sure Cookies and Cache are checked at a minimum.

Click Clear Now

Close and Reopen Firefox

Google Chrome - Windows

Push Ctrl + Shift + Delete at the same time.

Click on Clear Browsing data

Change the Time range to All Time

Click the down arrow next to Clear the following items from and select beginning of time to delete everything.

Remove the checks from everything except Cookies and other site data and Cached images and files.

Click Clear data

Close and Reopen Chrome

Windows Edge

Push Ctrl + Shift + Delete at the same time.

At a minimum, check the boxes for "Cookies and saved website data" and "Cached data and files"

Click Clear

Close and Reopen Edge

Safari - Mac OS X

Click the Safari menu

Click Preferences

Click Privacy

Click Manage Website Data

Click Remove All; then Remove Now

Click the Safari menu; select Quit

Open back up and log in again

Firefox - MacOS X

Push Shift + Command + Delete (In number row)

Change the Time range to Everything

Make sure Cookies and Cache are checked at a minimum.

Click the Firefox menu; select Quit

Click Clear Now

Google Chrome - Mac

Push Shift + Command + Delete (In number row)

Change the Time range to All Time

Click the down arrow next to Clear the following items from and select beginning of time to delete everything.

Remove the checks from everything except Cookies and other site data and Cached images and files.

Click Clear data

Click the Chrome menu; select Quit

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